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Troubleshooting

Login

Error -- can't find user for

If you see this message after logging in, It is an indication the account associated with your username was not provisioned correctly or doesn't exist.

Please Contact our Support Team and we will be able to fix this problem.

We're sorry, but something went wrong

phusionmassenger

If you are encounter the following error during login, it is an indication of your home directory being full. OnDemand relies on some space being available on the home directory to open and maintain per session logs. The solution for this is to clear up some space in the home directory. You can still login to the cluster via another terminal client (ssh) to review and clean/delete content from home directory. If you don't have or having difficulty with setting up a terminal client setup for ssh access, Contact our Support Team

App Initialisation

error: no openapi getter

openapi-getter

Restart the web server via Help > Restart Web Server

Stuck in Undetermined state

oodapp-undetermined

Terminate the session with Cancel > Delete and re-open a new session

forbidden exceeded quota

ood-quota

Current OnDemand implementation has a two concurrent app sessions per account. Above exceeded quota is an indication that you already have two app sessions running. ( Go to My Interactive Sessions to confirm this)